Product Policy
Software Delivery, Payment, and Returns.
Brownsmith Dynamics products are software and implementation patterns supplied digitally. No physical item is packed, posted, or shipped, and no physical shipping charge applies.
Digital delivery
Delivery may consist of access to software, configuration in an approved environment, deployment to customer-controlled infrastructure, documentation, training, or a documented handoff. The scope, milestones, access requirements, and target dates for paid work are agreed before implementation begins.
One-time and ongoing payment models
A self-hosted implementation is normally paid as approved one-time build work, billed at the agreed rate and milestones. Optional monitoring, maintenance, support, hosting responsibility, or future workflow development may instead be provided through a separate recurring subscription or managed service agreement. Provider costs such as hosting, storage, domains, model APIs, and connected services remain separate unless a written agreement expressly includes them.
Returns, cancellations, and refunds
Digitally supplied software, access, configuration, and custom implementation work cannot be physically returned. The free product foundation has no product licence payment to refund. For paid implementation or managed services, cancellation, refund, credit, acceptance, and termination terms are governed by the proposal, order, statement of work, or service agreement accepted for that engagement. Nothing on this page limits any non-waivable rights available under applicable law.