Faster Answers
Handle common pre-sale, support, policy, pricing-context, and service questions without forcing every visitor to call or email.
Customer-Facing Knowledge Assistant
A Website That Answers Like the Business.
Give visitors useful answers, relevant next steps, and a safe handoff path without asking the team to repeat the same explanations all day.
Web Conversation Engine
Managed or Private
- Answers from approved website, product, policy, and service data
- Routes enquiries with context instead of dumping visitors into generic forms
- Can run managed, self-hosted, or with a local model review path
Modules
Web Conversation Engine Modules
The engine is configured around the business's own content, contact paths, products, policies, and support boundaries.
Approved Knowledge Retrieval
Product and Service Guidance
Lead Qualification
Fallback and Human Handoff
Contact Path Routing
Local Model Option
Business Case
Reduce Repeated Questions Without Losing Trust.
Most websites bury answers across pages, PDFs, forms, and support inboxes. Visitors leave when they cannot find the next step quickly.
This product turns approved business information into a guided first-response layer. It is built to answer what it knows, route what it cannot answer, and keep contact options visible.
Cleaner Leads
Capture requirement, location, timeline, budget range, and preferred contact channel before the team follows up.
Bounded Responses
Ground responses in approved sources and show fallback paths when the available content is not enough.
- Useful for service businesses, ecommerce stores, clinics, agencies, consultants, and local businesses
- Designed for repeated questions, product discovery, service explanation, and intake
- Works best after content cleanup, FAQ structure, and policy formatting
Workflows
Guide Buyers to the Right Next Step.
The conversation can qualify intent, recommend relevant pages, and collect useful context before handoff.
A visitor can ask in natural language, receive a scoped answer, compare available options, and move into a booking, email, form, WhatsApp, or CRM flow.
Discovery
Recommend products, services, pages, or enquiry paths from approved data instead of generic guesses.
Routing
Send qualified users to the right team, inbox, booking link, or form with conversation context attached.
Maintenance
Update answers when products, services, policies, pricing language, or contact paths change.
- Can connect to forms, email, sheets, CRM, support tools, or dashboards
- Can include recommendations, summaries, lead scoring, and internal alerts
- Keeps unsupported claims out of customer-facing responses
Implementation
Clean Data. Better Answers.
Reliable customer-facing automation starts with structured business content.
We clean pages, product details, FAQs, policies, contact paths, and service copy, then index approved sources so the engine can retrieve relevant context for each answer.
Content Prep
Website pages, PDFs, FAQs, catalogues, policies, and location details are cleaned and organised.
Retrieval Rules
The engine retrieves context from selected sources and refuses to invent unavailable information.
Channel Fit
The interface can be styled for the website and connected to the client's preferred contact stack.
- Better website structure improves both search visibility and answer quality
- Fallback paths protect trust when the source data is incomplete
- Self-hosted and private retrieval paths are available when control matters
Control
Useful Automation With Human Escape Routes.
A customer-facing assistant should never trap users or pretend to know more than it does.
The product is configured with answer boundaries, support escalation, contact visibility, logging, and a maintenance process so the business can keep it accurate over time.
Source Boundaries
Answers are limited to approved content, with explicit fallback when the answer is not in scope.
Human Handoff
Visitors can reach a real contact path when the issue is urgent, sensitive, or commercially important.
Review Loop
Conversation patterns can reveal missing FAQs, confusing pages, and high-intent buyer questions.
- Built for practical customer service and sales support, not novelty chat
- Can be expanded into support automation, lead routing, and analytics
- Works with managed, self-hosted, or hybrid operations
Pricing
Scoped Around Data, Integrations, and Control.
Pricing depends on the deployment model, number of integrations, data preparation, workflow complexity, governance needs, and ongoing support expectations.
Discovery and Solution Design
Workflow mapping, system inventory, data review, access planning, risk controls, and the first implementation plan.
Implementation Build
Configuration, custom development, integrations, prompts or retrieval flows, dashboards, testing, and handoff documentation.
Managed Operation
Hosted operation, monitoring, backups, workflow updates, model usage review, and small improvements after launch.
Usage and Model Costs
Variable cost driven by message volume, document volume, model choice, refresh cadence, data size, and automation frequency.
Optional Change Requests
Additional modules, new departments, extra reports, more integrations, custom security rules, or migration support.
Web Conversation Engine is built as a configurable product base, then adapted to the client's data, workflows, software stack, and approval requirements.
Set Up the Engine